Find the topic that matches your question, then contact us if you still need help.
Common topics
- Account access and security: if you use a password, choose Forgot password. If you signed up with Google, choose Continue with Google on the sign-in page. If someone else got into your account, change your password (this signs out other devices) and freeze payouts from your payout settings, then contact us.
- Wishlist and Gallery pages: every Celebration includes a Wishlist page, individual Wishlist item pages and a Gallery page. Your plan determines how many Wishlist items and photos you can add. Gallery likes and comments depend on your plan. See current plan limits and features.
- Gifts: gifts are voluntary and are not refunded automatically if a Celebration is cancelled. See Gift terms.
- Paid Entry and ticket refunds: if a schedule event with Paid Entry is cancelled before it starts, refunds of the Paid Entry price start automatically and you are emailed. Separately charged payment processing fees are not refunded, except where the law requires otherwise. See Paid Entry and refunds.
- Payouts: payout account changes have a security waiting period before withdrawals.
- Celebration reports and safety: see Acceptable Use & Safety.
- Privacy and closing your account: see the Privacy Policy. You can close your account from your profile.
Chat with us
Open our support chat in this page. If we are away, leave a message and we will reply when we can.
Opening chat connects you to Tawk.to, which receives browser details and the messages you send. Do not share passwords, one-time codes or full card or bank details. Privacy Policy.
Chat could not open. Try again or contact us through Help.
Contact us
Never send your full card number, CVV, password, one-time code (OTP) or bank login. We will never ask for them.
For payment or withdrawal questions, include your payment reference or ticket reference, and the Celebration or event link. They help us find it quickly.
Or email zeiralapp@gmail.com.